Reddit mentions of Plans and Situated Actions: The Problem of Human-Machine Communication (Learning in Doing: Social, Cognitive and Computational Perspectives)

> I was studying everything related to design the last 6/8 months (illustrator, photoshop and theory)

Illustrator and photoshop have nothing specifically to do with design; they are simply tools.

Design Theory is a huge topic and I'm not sure what you've studied but it's clear that it isn't User Experience Design.

User Experience Design takes the majority of it's roots from Interaction Design which was born out of Anthropology. Here's a brief video about how it started (and if you're at all interested in User Experience Design, you should watch it): https://www.youtube.com/watch?v=cNJWafS-BA4


Here is the book she wrote about it

https://www.amazon.com/Plans-Situated-Actions-Human-Machine-Communication/dp/0521337399/ref=sr_1_2?s=books&ie=UTF8&qid=1483873679&sr=1-2&keywords=lucy+suchman

Here's a book by Alan Cooper where he discusses how we need to change the way we think about the interaction between humans and computers. The problem being is that people design systems to meet the goals of the system and investors/steering-committees, the the whims of a programmer who's trying to solve a functional problem, or if you're really lucky a designer who's trying to make an aesthetically pleasing interface.

https://www.amazon.com/Inmates-Are-Running-Asylum-Products-ebook/dp/B000OZ0N62/ref=la_B001IGLP7M_1_2?s=books&ie=UTF8&qid=1483873599&sr=1-2

Here's a book where Cooper basically breaks down the processes.

https://www.amazon.com/About-Face-Essentials-Interaction-Design/dp/0470084111

edit:

My recommendation is that you use this as a starting point and then do some quick and dirty UXD on it.

Pick an interaction, say booking a room, and make all of the screens that you think are required for this process. I'd also model this interaction in some sort of workflow diagram (boxes and arrows, nothing too formal) so you can talk it out to the company.

Then print them out on paper and make some "UX testing packs" which includes all of those sheets, a pencil, some A5 note paper, and a free coffee card (or something). Don't go overboard but you'll need a few. I'd probably recommend using 5 if only because of the 5 users testing argument.

Take those testing packs to some of your friends and test the site with them. Get them to talk out what they are looking for and to press with their finger on the paper what button they'd press if they were online. Get them to talk out what they expect to happen. If you have a relevant screen take them to that screen (you're the computer).

Get them to recommend you the best and worst website they've ever seen for booking a hotel room. You'll need to document the workflow(s) to complete the task. Identify what rocks about the good ones and what sucks about the bad ones.

Now, reflect that process and redesign. Start by redesigning the workflow diagram and then modify your screens to make that redesign come to reality.