Reddit mentions of Arris Touchstone TM822G DOCSIS 3.0 8x4 Ultra-High Speed Telephony Modem

I would suggest the latest model 8 downstream channel model. Just so you won't have to upgrade agian for several years to a decade.

http://smile.amazon.com/ARRIS-Motorola-SurfBoard-SB6141-DOCSIS/dp/B00AJHDZSI

Edit 1;

Well I just found an even newer model not listed in my search for some reason.

Here is the full list to make is simple for everyone:

4 channel http://smile.amazon.com/ARRIS-Motorola-SB6121-SURFboard-DOCSIS/dp/B004XC6GJ0

8 channel http://smile.amazon.com/ARRIS-Motorola-SurfBoard-SB6141-DOCSIS/dp/B00AJHDZSI

Here is the latest 16 channel now available good for up to 700 Mbps or a couple hundred if they are capping channels. http://smile.amazon.com/ARRIS-Motorola-SurfBoard-SB6183-DOCSIS/dp/B00MA5U1FW

Edit 2;

Fixed my links that weren't working and updated to the smile charity option.

If you have a digital phone service through your cable company you'll need this unit. Just make sure your company supports this unit before buying it. Check out the comments, questions, & reviews on the page for more information.

Arris TM822G Touchstone® DOCSIS 3.0 8x4 Ultra-High Speed Telephony Modem:

http://smile.amazon.com/gp/product/B00721TUNS

This is extremely important. I used to have the standard wireless gateway for which they love to charge you $8/month. It's not fast enough wirelessly to get you even close to those speeds, so don't bother.

I bought my own 2.4/5GHz Dual Band (300+450) 802.11n router, the TP-Link TL-WDR4300 and it has been great. It's only about $66 on Newegg. It's great, and much cheaper than the Belkin or Netgear competitors.

Now, I also have the Triple Play with voice because it's cheaper to have it than not, but that means I need a modem with phone service as well. I bought the Arris TM822G from Amazon for $127. It'll take a little over a year to pay for itself, but this way I don't have to rent theirs anymore, nor do I have a device that also transmits wireless frequencies sitting next to my router, causing interference. (Note: if you don't have voice, I recommend the Motorola SB6141 + a dual band router.)

Finally, I moved my modem and router down to the 1st floor living room where I spend most of my time using the internet. I was sitting next to it as I did this speedtest. Previously it was upstairs in the back of the rowhouse, with a lot of wall material for the signal to travel through. This is bad and will slow your connection down significantly, especially if you're only using the default Comcast hardware. Good placement can almost be as important as the equipment itself. Keep it centrally located, away from metal, electronics or interference causing devices.

So there's a few things in play here...

1. Your triple play bargain, the way the biller is structured, depends on you having all 3 services. If one is removed, the offer is invalidated and a new rate code has to be put on, otherwise service is disconnected.
   
   
2. In order to have a voice rate code on the biller, you must have a voice modem. There is no way around this. No equipment, no service. No service, no special price.
   
   
3. Some markets allow you to purchase your own eMTA. Others do not. Most national techs (on the phone) have no idea whether your market does or does not. The easiest way to get an answer to this question is to ask in your local office.
   
   
4. The only telephony modem that's really available for consumers to buy is this one from Arris. It costs $180, compared to about $69 for a regular cable modem.
   
   So unfortunately, yes, you need to either rent a telephony modem or purchase one if allowed, or switch to a double-play deal. The system will not let you keep the current price without phone service, and it won't maintain phone service without a telephony modem on the account.

I bought this one for $60 two years ago and have had no issues with it at all.
https://www.amazon.com/gp/product/B00721TUNS/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1
I use an apple router with it.

The only telephony modems you'll find at retail are the Arris 822 or 862.

http://www.amazon.com/Arris-TM822G-Touchstone%C2%AE-Ultra-High-Telephony/dp/B00721TUNS/ref=sr_1_1?ie=UTF8&qid=1412540556&sr=8-1&keywords=arris+822

And yes they are over $200.

> http://smile.amazon.com/gp/product/B00721TUNS

We have phone and internet from Comcrap also. I bought my own modem to use for the internet (Surfboard 6141) and the one they provide is only used for voice. They are capable of provisioning separate modems for voice and data.

I mentioned this for another redditor; it may work for you. Problem is it's more expensive.

http://smile.amazon.com/gp/product/B00721TUNS

Arris Touchstone TM822G here: https://www.amazon.com/gp/product/B00721TUNS

Purchased December 10, 2014.

I'm about ready to buy a new modem, walk into Comcast with a video camera, open it in front of them, have them agree that this is my modem, and read off the serial number and my name and scan it into the system. So ridiculous that you'd have to jump through hoops for something like this.

Getting the modem with the phone line in it definitely increases the cost and lowers your selection. I'd suggest taking a look at Comcast's list of approved devices. Which ones you can use also depend on your internet speed. Most will require DOCSIS 3.0 and the telephony standards and are a bit more expensive. Learn more here

https://customer.xfinity.com/help-and-support/internet/list-of-approved-cable-modems/

In the end the $200 Xfinity branded one at Best Buy may not be a bad deal.
This one on Amazon would probably work, but check the approved list first. https://www.amazon.com/Arris-Touchstone-TM822G-Ultra-High-Telephony/dp/B00721TUNS

Many areas don't, if you want home phone you're pretty much stuck with the gateway.

You could bridge it and use your own router, but you'd still be stuck with the gateway.

In CSG markets you can add a modem but the system wont easily allow you to add an EMTA, I'm not sure about Comtrac or Vision systems.

Best to call up and speak with a supervisor to see if you can own your own emta, not only that but there's a lot of shady shit on ebay when you try to buy an EMTA. People selling their rented EMTAs and then when you get it Comcast will tell you it's bound to an account, it's a rental, and it needs to be returned.

If you go with a more reputable dealer, such as Amazon, you're looking at ~$180

The "telephony" modem is just a modem with RJ-11 FXS ports on it, that they then configure to be your phone line.

They're talking about something like this

I don't know if Comcast has a config file for this specific model, you may want to ask them what brand/model they use, that way they have the config file for it.

EMTA is the device that allows you to get phone service though cable. Most Comcast EMTA also have a cable modem built in so you get your internet and telephone service through one device.

A DOCSIS 3.0 Cable modem EMTA can run upwards of $200+
http://www.amazon.com/Arris-TM822G-Touchstone%C2%AE-Ultra-High-Telephony/dp/B00721TUNS/ref=sr_1_1?ie=UTF8&qid=1412698284&sr=8-1&keywords=emta

Granted, if your parents don't have fast internet and don't plan on getting anything faster than 20Mbps, you can get a DOCSIS 2.0 emta for much less.
http://www.amazon.com/Arris-TM602G-ARRIS-Telephony-Modem/dp/B0039UWW54

https://www.amazon.com/Arris-Touchstone-TM822G-Ultra-High-Telephony/dp/B00721TUNS/ref=pd_sbs_147_2?_encoding=UTF8&pd_rd_i=B00721TUNS&pd_rd_r=X33HFKYYEJ549QWEAHG3&pd_rd_w=1lewj&pd_rd_wg=2IxLX&psc=1&refRID=X33HFKYYEJ549QWEAHG3

These are the ones Comcast use to rent out before they switched to their AIO Gateways. They're still DOCSIS 3.0 capable and are about $30 cheaper than the 802.11n gateways sold on Amazon that also support telephony.

It took a little searching to find, but there are voice-service capable modems, too. They are a bit more expensive.

Examples: http://amzn.com/B00721TUNS http://amzn.com/B00NR1EHP8

I have never used either of these.

Arris TM822G. It's known as an "E-MTA" Modem and does both DOCSIS 3 service (8 channel down 4 channels up) and 2 phone lines.

I have one, and it's extremely stable. I go months without even having to look at it.

It's not "cheap" but rock solid for the price. http://www.amazon.com/gp/product/B00721TUNS/

What type of modem did you get?

I have Comcast(wish Google would get to the East Coast/my area already.) and I've been looking at a new modem since our current one is only a DOCSIS2 and it's not enabling us to get the speeds we're paying for.

Also, for some reason we have Comcast's box, which runs into our modem that we own, THEN goes to our router. That seems completely unnecessary to me.

I found this but reading the comments makes me think it's a gamble on if I'll get one for Comcast systems or one designed for AT&T or some other IP.

And I know shit all about Modems/"Telephony" Modems since we have our telephone from Comcast too. :/ Like, if this was a graphics card, memory, motherboard, etc. I'd be all over it. But my knowledge about Modems is "Need one that can do internet and Telephone. Need one that has at least DOCSIS3. Always look at reviews." and that's it. I don't know brand or good price.

This site would have the info. Anything that says telephony.

The one you linked to or the TM722G are probably your best options. Possibly the TM822g.

Thanks for the insightful advice. I tried everything with the router user and password, from the SSID and Password to admin and password suggestions from other ISP users.

The modem is an Arris TM822, I'm not an expert but that seems pretty high quality, I assumed it was garbage... lol Good thing you reminded me to look it up, all I did was look at replacements.

The router is a Netgear N600...

This stuff is already paid for, doesn't seem to be poor quality stuff either. I'll ask the Tech to get into the router 2mar and show me how. I'll keep the rest of your suggestions in order.

Our wifi signal is locked, there's a community Wifi line provided by the apartment complex but it's uber shit.


Thx!

Looks like this might be the best model for the price.

I hear your pain. One of the reasons I avoid bundles, when it doesn't work right, none of it works right. That's the problem with having all your eggs in one basket.

> EDIT: If anyone can help me with advice for a good router for Docsis 3.0 router I would appreciate it.

I presume you mean a modem? In case you're considering an all-in-one modem+router, the best advice I can give is: don't, it's better to get a good modem and a good router separately, so that you can replace one without replacing the other.

The Wirecutter has some modem recommendations: http://thewirecutter.com/reviews/best-cable-modem/

And if you also get your home telephone service from your ISP, I'd suggest the Arris TM822G: https://smile.amazon.com/Arris-Touchstone-TM822G-Ultra-High-Telephony/dp/B00721TUNS

>If you have a separate EMTA you are fine

So here's a question: I own the TM722G modem and technically it is just fine. I'm paying $10/month which is annoying but our internet isn't "slow" or anything. Taking advantage of the faster speed our internet provides would be nice but overall I like the idea of spending $60 for say the SB6183 and removing that $10/m fee.

However if I can't remove the Voice service from my plan and my plan cost the same or be cheaper, then why spend $60 on the SB6183 if I'm going to need to also spend say $150 on the Arris Touchstone TM822G?? Especially when that TM822G could just straight up replace my TM722G considering it is the same thing but just faster. But then I'd be spending $150 to buy really old tech that upgrades me from 100Mbps to 214 Mbps.

Lastly, how does having two (a moden and a EMTA) even work? How do you hook them up? Which do you screw the coax into? Do you then bridge them with a ethernet cable? I don't get how having both works.

Here's the one that people seem to recommend: https://www.amazon.com/Touchstone-TM822G-DOCSIS-Ultra-High-Telephony/dp/B00721TUNS

relevant threads:
https://forums.xfinity.com/t5/Home-Phone-Service-Equipment/Is-there-a-DOCSIS-3-1-telephony-non-gateway-modem-supported/td-p/2993894

https://forums.xfinity.com/t5/Phone-Archive/Phone-Only-Modem/td-p/2328083

https://forums.xfinity.com/t5/Your-Home-Network/separate-modems-for-voice-and-internet-cable/td-p/2727850

https://forums.xfinity.com/t5/Phone/ANSWERED-How-to-purchase-and-install-your-own-voice-modem/ta-p/2941102

You would need to buy your own EMTA for phone service (you would keep your current modem for internet). Problem is, it's really rare for customer to own their own. When I was a rep I was told customers couldn't own their own. Yet I had one caller who did. They're also quite expensive. (Notice in the item description it says Comcast may not activate in some regions).

Honestly I would just go with MagicJack and that be the end of it. But if you really want comcast for some reason tell them you want to use your own modem for internet and rent an EMTA for phone. There's really nothing to configure from a user stand point on an EMTA so Comcast having control of it doesn't mean much.

i don't get what you're saying. it's right on amazon https://www.amazon.com/Arris-Touchstone-TM822G-Ultra-High-Telephony/dp/B00721TUNS

https://www.amazon.com/Arris-Touchstone-TM822G-Ultra-High-Telephony/dp/B00721TUNS

The Left one is a Modem. The right one I cannot make out as the picture is to blurry. I would also guess its a modem, but I am not sure. You would need to make clearer pictures.

The Netgear also I am not sure as you did only make a picture of the company name, not the information of the device. From the look of it its an router. You would need to make a picture of the technical information that are printed on so I know what model it is.

ah and the antronix is a splitter that splits the signal in 2.