Reddit mentions of R9 280X - 3 GB GDDR5 - PCI-Express - graphics card

Initial Question: I ordered this item, however the title of the item has since been changed, will I still get the r9 290x or the r9 280x (Which is far inferior)? http://www.amazon.co.uk/gp/product/B00H5LEIG4/ref=oh_details_o00_s00_i00?ie=UTF8&psc=1

03:25 PM(GMT) Gene Michael(CSA): Hello. Thank you for using Amazon.co.uk Chat, my name Gene.

03:26 PM(GMT) Me: Hello Gene

03:26 PM(GMT) Gene Michael(CSA): Hi there, XXX

03:26 PM(GMT) Me: The problem is pretty much as above. I contacted you yesterday also, as the picture was wrong on that same page, however the title was only changed this morning.

03:27 PM(GMT) Gene Michael(CSA): Oh.. I'm sorry to hear that XXX.

03:28 PM(GMT) Gene Michael(CSA): It appears that these changes with the product occurs because a customer recently told us that the item he or she received was not as described.

With this, the item now is under review by our Product Team

03:29 PM(GMT) Me: Ok, I don't think the item has actually been sent to anyone yet, as it was only recently added to Amazon. So could this be because of the issue of the picture not matching the title? If so, how could we be sure of which item we will receive?

03:30 PM(GMT) Gene Michael(CSA): Yes XXX.. That's because that the item does not match the image we have on our website.

As of the moment though, we're unable to confirm if you will still receive the Sapphire AMD Radeon R9 290X

03:31 PM(GMT) Gene Michael(CSA): However, I can assure you that any changes or update we have, you will be notified right away.

03:32 PM(GMT) Me: OK, how soon do you think that will be?

And will we be notified before the funds are taken out of our account?

03:33 PM(GMT) Gene Michael(CSA): Yes XXX, you will be notified before we charge your order.

03:34 PM(GMT) Gene Michael(CSA): As of the moment, I'm unable to provide an exact date.

However, rest assured that we are working this issue to be resolved as soon as possible.

03:35 PM(GMT) Me: Ok, thanks very much.

03:35 PM(GMT) Gene Michael(CSA): You're very welcome.

Would there be anything else I can help you with?

03:36 PM(GMT) Me: No thanks. thanks again for all of your help!


I think I'm going to stick it out, I'm sure that I will receive the 280x, but will wait for them to get back to me.

Transcript follows:

Hello,
Here's a copy of the chat transcript you requested:

Initial Question: Hi there!

I came across this item today whilst looking for a graphics card for a new PC I am building. The title and description (measurements etc.) of the item suggests the card is a Sapphire 290x.

However, the picture displays a VTX 280x which is a vastly inferior product.

Could you please confirm whether the item title/description or item's picture is correct?

Thank you,

James

06:40 PM(GMT) Priya(CSA): Thank you for contacting Amazon.co.uk. My name is Priya.
Hi James.

06:40 PM(GMT) James: Sorry I forgot to link the item!
This is it: http://www.amazon.co.uk/Sapphire-Graphics-Express-Technology-TrueAudio/dp/B00H5LEIG4/ref=sr_1_14?ie=UTF8&qid=1393859380&sr=8-14&keywords=r9+290

06:41 PM(GMT) Priya(CSA): I understand your concern.

06:42 PM(GMT) Priya(CSA): To help you in this situation I need to contact our fulfillment center and ask them to check this for you.
They will get back to you with the details in 24 to 48 hours via email.

06:42 PM(GMT) James: Would it be at all possible to have a live chat with them?

06:43 PM(GMT) Priya(CSA): I'm sorry no.

06:44 PM(GMT) James: Ok, no problem.

06:44 PM(GMT) Priya(CSA): We can only contact them via internal email system.

06:46 PM(GMT) Priya(CSA): Most of the time you will receive the reply sooner.
Shall I contact them, please?

06:46 PM(GMT) James: Yes please.

06:47 PM(GMT) Priya(CSA): Yes, sure.

06:47 PM(GMT) James: I have just ordered the item. If I hear back from them that it is the VTX 280x, I will cancel my order.
Thank you very much for the help Priya!

06:48 PM(GMT) Priya(CSA): Yes, sure.
You are most welcome.
Is there anything else I can do for you today?

06:48 PM(GMT) James: No, that's fine thank you!
Have a good day!

06:49 PM(GMT) Priya(CSA): You are most welcome.
Thank you.
Good bye1
Take care!

Thanks so much for commenting, I actually just bought a Sapphire 290X due to a pricing error. SO excited! http://www.amazon.co.uk/Sapphire-Graphics-Express-Technology-TrueAudio/dp/B00H5LEIG4/ref=sr_1_14?ie=UTF8&qid=1393859380&sr=8-14&keywords=r9+290